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Terms and Conditions

About Us

This web site is owned and operated by www.fibrecables.com.au and we are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and MasterCard. We charge the Credit Card at the time the order is placed and then pack your items ready to ship.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

As part of our service we ensure that all products are packaged and delivered to the highest standards to minimise any damaged being sustained during transit.

If there is any obvious damage, please do not sign for the goods and notify us as soon as possible that you have refused the delivery.

Delivery Schedule

We send out your order same day for all orders placed before 2pm where possible. If the goods are out of stock we will contact you straight away, giving you the due date, if this is not conveniant for you then we will give a full refund on request.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. The average ETA for items that is not in stock 5-10 business days.

Tax Charges

All orders are including Goods and Services Tax of 10% as per the Australian standards.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using Paypals builtin encryption. No Credit Card details are held in clear text on any part of the web site or www.fibrecables.com.au infrastructure.

Guarantee

We guarantee your satisfaction

Returns:
Our returns policy regulations stipulate that you have 7 days from the time of delivery to return the products to us for a full refund (this excludes any postage charges). All products must be returned unopened in their original packing. The cost of returning products will be met by customer. You must ensure products are adequately packaged, we reserve the right to refuse a returned product that has been damaged due to negligent packaging. Also if the provided RMA Number is not present on the returned package in a clear and easy to identify manner then the parcel may be rejected at the customers expense. So please follow the instructions supplied when applying for the an RMA to reduce any issues when returning goods.

A 25% handling fee may be charged for goods returned after 7 days

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 1300 552 838

or email sales@fibrecables.com.au

Privacy Policy

www.fibrecables.com.au do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

To obtain a Returns Number you will need to contact your the Returns Department. No goods will be accepted without written authorisation and a Returns Number from www.fibrecables.com.au. To proceed with a Return please contac us at returns@fibrecables.com.au.

Your refund will be paid within 14 days after the returned items have been returned and tested to be faulty. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.

Any goods that are returned as faulty, are tested and if found to be not faulty there will be a $44.00 Charge.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Disclaimer

www.fibrecables.com.au reserves the right to revise models at any time. We are not responsible for typographical errors or omissions. Some product pictures and photos are for demonstration purposes and may not be of the actual products.